- When does processing begin after I purchase the service?
Production is scheduled based on order details once payment is successful and all required assets and production specifications have been submitted. If complete assets are not provided in a timely manner, the production timeline may be delayed accordingly.
- Is the video editing service a one-time purchase or a subscription?
The services offered on this website are one-time purchases. There are no automatic renewals or recurring charges after the initial payment. To use the service again, you must place a new order.
- Can I request revisions?
Yes. If your order includes revision services, you may submit revision requests within the specified scope. Additional revisions that fall outside the agreed scope may incur extra charges.
- What assets do I need to provide?
You are required to provide the necessary video, image, audio, text, or other relevant assets as specified in the order, and you must ensure you have the legal right to use the submitted content.
- What happens if the assets I provide have copyright issues?
You must ensure that the submitted assets do not infringe upon the copyright, trademark rights, privacy rights, or other legal rights of any third party. You bear sole responsibility for any issues arising from the assets you provide.
- Can I cancel my order after payment?
If production has not yet begun, you may contact us to request a cancellation. If production is already underway, the possibility of cancellation and the refund amount will be determined based on the project’s current stage of completion.
- When will I receive the final files?
Delivery time depends on the order content, volume of assets, production complexity, and the speed of client feedback. Once production is complete, we will deliver the final files via the method agreed upon in the order.
- What if there are issues with the final video?
If the finished video contains obvious production errors or differs significantly from the confirmed specifications, please contact us promptly. We will provide reasonable revisions or solutions based on the specific circumstances.
- Will my account be charged automatically?
No. Avenrixme LLC’s video editing services are one-time purchases and do not involve automatic subscription renewals. No further automatic charges will occur unless you actively place a new order.