Avenrixme LLC is dedicated to providing professional and reliable video editing services. As our offerings are custom digital services created according to client specifications, refunds and order cancellations are handled in accordance with the following policies.
- Refund Eligibility
Clients may request to cancel an order and obtain a refund after payment, provided that production has not yet commenced.
If production has already begun, refund requests will be reviewed based on the current stage of production and the actual volume of work completed, as we have already invested labor, time, and production resources.
- Refunds for Completed Services
Refunds without cause are generally not accepted for digital video editing services that have already been completed and delivered.
If the final delivered video contains obvious production errors or differs significantly from the agreed-upon requirements, clients should contact us promptly. We will provide revisions, re-processing, or other reasonable solutions based on the specific circumstances.
- Revisions and Re-production
If a client has reasonable revision requests for the finished video that fall within the scope of the original order, we will make the necessary adjustments accordingly.
If requested revisions significantly exceed the original order requirements—such as changing the overall production direction, re-producing a large amount of content, or adding new source material—additional fees may apply.
- Refund Request Timeline
Clients wishing to request a refund or cancel an order should contact us via email as soon as possible, providing the order number, purchase date, and reason for the refund request.
Upon receipt of the request, we will review the order and determine eligibility for a refund based on the order status and actual production progress.
- Refund Processing Time
If a refund request is approved, we typically initiate the refund within 3–7 business days. The actual time it takes for funds to appear in the client’s account may vary depending on the processing speed of the client’s bank, credit card company, or third-party payment provider.
- Refunds to Original Payment Method
Approved refunds are generally issued to the client’s original payment method. We will not switch to a different refund method without the client’s consent.
- Duplicate Payments
If a client makes a duplicate payment for the same order due to technical issues or other reasons, please contact us promptly. Upon verification, confirmed duplicate payments will be refunded to the original payment method. 8. Non-Refundable Situations
Refunds are generally not available in the following situations:
The customer has already received and used the final digital file;
The customer requests to cancel a project already in production due to a change in personal preference;
The customer failed to provide accurate and complete production materials or requirements;
The materials submitted by the customer involve copyright issues or infringe upon other legal rights;
The requested revisions exceed the scope originally agreed upon in the order;
The delivered files cannot be used properly due to the customer’s own equipment, network, or software issues.
- Return Address and Refund Contact Information
As this website sells digital video editing services and does not require the return of physical goods, there is no traditional physical product return process.
To submit a request for a refund, order cancellation, or assistance with service issues, please contact us at the following address:
7262 E HINSDALE AVE
CENTENNIAL, CO 80112
If, in exceptional circumstances, we request that the customer provide physical materials or documents, please contact us first for specific return instructions; do not mail any items without prior confirmation.
- Contact Us
If you have any questions regarding refunds, order cancellations, or service delivery, please contact us using the information provided above. We will review the specific details of your order and provide appropriate assistance in a timely manner.